Privacy Policy

Privacy Policy

Introduction

At https://virtual-therapy-sessions.storysurge.net (henceforth referred to as “we” or “the Company”), we are committed to maintaining the privacy and security of your personal information. This Privacy Policy details our practices regarding the collection, handling, and protection of data, ensuring compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the Protection of Personal Information in the Private Sector
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external links or third-party services accessed from our website, as they follow their own privacy guidelines.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  • Using any of our applications or services as an authorized user.
  • Visiting and navigating through our websites linked to this policy.
  • Receiving communications from us via email, calls, text messages, or newsletters.

Personal Data Collection

We collect a range of personal data to enhance your experience with our services:

  • Account Information: Details required to set up and maintain your user account.
  • Payment Information: Data related to transactions, including payment method details and billing addresses.
  • Financial Information: This may include banking information for secure financial transactions.
  • Purchase Information: Records of products or services purchased from us.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for service delivery.
  • Location Data: Information about your geographical location when you interact with our services.
  • Feedback: Your opinions and comments, which help us improve.
  • Social Media Information: Details obtained from social media platforms when you connect or engage with us on these platforms.
  • Product Information: Data related to the products or services you use or show interest in.

We collect this data through various means, including direct user input, automated tracking technologies, and information shared by third parties.

Cookies

Our website uses cookies to enhance your experience:

  • Strictly Necessary Cookies: Essential for navigating our site and using its features.
  • Preference Cookies: Remembering settings and preferences to personalize your experience.
  • Analytics Cookies: Tracking user interactions to analyze and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected for. Once these purposes are fulfilled or when no longer required by law, we securely delete or anonymize the data to ensure your privacy.

Security Measures

To protect your information, we implement robust security measures:

  • Encrypting data during transmission and storage.
  • Engaging secure third-party processing services.
  • Regularly reviewing and updating our security protocols.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you believe we have collected such information, please contact us at the address provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: Retrieve and review the data we hold about you.
  • Rectification: Request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive a copy of your data in a structured, commonly used format.
  • Objection: Object to or limit the use of your data for direct marketing purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified on our website, and updated policies will be posted here.

Contact Information

For any inquiries related to this policy, data requests, or unsubscribe requests, please contact us:

We appreciate your trust in our services, and we are committed to maintaining the highest standards of privacy and data security.